Term of Service

Last Updated: March 3, 2025

Welcome to www.big360.ai ("Website"), a website owned and operated by Big360 Inc. ("Big360", "we," "our," or "us"). By accessing or using our services, you agree to be bound by these Terms of Service.

If you do not agree to these Terms of Service, you shouldn't access (and you don't have our permission to access) the Service.

1. Use of Service

1.1. The products are offered and available to users who are 18 years of age or older. If customer is under age 18 customer must have customer’s parent or legal guardian’s permission to use the subscription services, as well as have him or her read and agree to these terms. By using the website, subscription services, and/or the product, customer represents, acknowledges, and agrees that customer is at least 18 years of age and customer agrees to these terms of use. If customers do not meet these requirements, customers must not access or use the website, subscription services, and/or the product.
1.2. You agree to use our services in compliance with applicable laws and regulations.
1.3. Unauthorized use of our services may result in termination of your access.
1.4. We may provide the Service through paid accounts, such as by offering a monthly or through customized provision of service and payment terms (as further set forth under an Order Form or separate agreement). If you wish to enter into such an agreement, please contact us at [email protected]
1.5. Third-Party Products: You may procure and use Third-Party Products in connection with the Service. You acknowledge and agree that if you or your users view, access or otherwise interact with Third-Party Products, you or your users, as the case may be, do so at your own risk and we have no liability arising from such access or use.

You (and your users, as applicable) are responsible for complying with all terms, conditions and policies imposed by a provider of a Third-Party Product. We cannot guarantee the continued availability of integration of Third-Party Products with the Service and may cease providing interoperation with a Third-Party Product without entitling you to any refund, credit, or other compensation, if, for example and without limitation, the provider of a Third-Party Product ceases to make the Third-Party Product available for interoperation with the Service in a manner acceptable to us. Providers of Third-Party Products shall not be considered our Subprocessors.

2. User Accounts

2.1. You will need to set up an account in order to access the Service including to receive Output Data. You must only provide Account Information that is your own and that is accurate. You must also keep your contact information up to date, so that we may contact you if needed, such as delivering any important notices.
2.2. You agree and understand that you will be liable for any activity that occurs through your account and further acknowledge and agree that you and your Authorized Users:

  • are solely responsible for maintaining the confidentiality and security of your Account Information and account credentials such as your username and password.
  • may not share your account credentials and must restrict access to your computer and other devices.
  • must access the Service and our network, systems, or applications only through encrypted connections.
  • must maintain up-to-date OS (operating system) patching and active anti-malware on the end-user devices used to connect to the Service or our environment.
  • must ensure that all terminated employees or other users have their access revoked to the Service within 24 hours of termination.
  • must notify us promptly (and in any event within 72 hours) of security incidents that could have implications for us.
  • will reach out to our vulnerability discovery program at [email protected] if you suspect any vulnerabilities with our Service.

3. Prohibitions

Customers may only use the Website for lawful purposes and in accordance with these License Terms. Customers agree not to:
  • Violate laws and regulations:
    • Use the Website, Product, or Subscription Services in any way that violates any applicable federal, state, local, or international law or regulation.
  • Send spam or unsolicited advertisements:
    • Use the Website, Product, or Subscription Services to send or assist in sending advertising or promotional materials, including "junk mail", "chain letters", "spam" or any other similar solicitations.
  • Disrupt or harm the Website
    • Use the Website, Product, or Subscription Services in any manner that could disable, overburden, damage, or impair the Website.
    • Interfere with any other party’s use of the Website, including their ability to engage in real-time activities.
  • Interfere with others' use of the service
    • Engage in any conduct that restricts or inhibits anyone’s use or enjoyment of the Website, Product, or Subscription Services.
    • If we determine that your actions may harm big360.ai or other users, or expose them to liability, we reserve the right to intervene.
  • Disrupt or harm the Website
    • Use the Website, Product, or Subscription Services in any manner that could disable, overburden, damage, or impair the Website.
    • Interfere with any other party’s use of the Website, including their ability to engage in real-time activities.
  • Use automated tools for unauthorized access
    • Use robots, spiders, or other automatic devices, processes, or means to access the Website, Product, or Subscription Services for monitoring or copying any material.
  • Manually copy content without permission
    • Use manual processes to monitor or copy any material on the Website, Product, or Subscription Services without prior written consent.
  • Interfere with the proper functioning of the system
    • Use any device, software, or routine that disrupts the normal operation of the Website, Product, or Subscription Services.
  • Distribute malware or harmful software
    • Introduce any viruses, Trojan horses, worms, logic bombs, or other technologically harmful material into the system.
  • Gain unauthorized access to systems
    • Attempt to gain unauthorized access to, interfere with, damage, or disrupt any part of the Website, its hosting server, or any related servers, computers, or databases.
  • Contain prohibited content, including:
    • Content that is fraudulent, misleading, defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory, or otherwise objectionable.
    • Content that promotes violence, sexually explicit material, or discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age.
    • Content that infringes intellectual property rights, including patents, trademarks, trade secrets, copyrights, or any other proprietary rights of another person or entity.
    • Content that violates privacy rights or legal rights of others or could lead to civil or criminal liability.
    • Content that promotes illegal activity or encourages unlawful acts.
    • Content that causes annoyance, inconvenience, unnecessary anxiety, or is likely to upset, embarrass, alarm, or annoy others.
    • Content that impersonates another person or misrepresents your identity or affiliation with any person or organization.

4. Credits and Payment Terms

4.1. Credits and Expiration of Credits: All credits purchased or otherwise obtained by you in connection with your use of the Service are subject to the rules and restrictions hereunder. These credits may not be resold or transferred. Credits have an expiration date. For paid accounts, credits expire at the end of your billing cycle. For unpaid accounts, credits expire at the end of the monthly term. Please do not purchase credits if you are not able to use them prior to their expiration date, as no refunds or extensions will be given. You may not sell or transfer your credits, or purchase credits except directly from us.
4.2. Payment terms: All paid accounts are subject to the following payment terms unless otherwise expressly set forth in a Subscription:
  • Fees. You agree to pay us the applicable fees set forth in a Subscription, based on the timetable set forth in the Subscription. We may increase or otherwise change the fees at the end of any term set forth in a Subscription, in our sole discretion, by providing you with written notice (which may be by email or another conspicuous method).
  • Timeline of payment; disputes: Fees that are payable by credit card must be paid in full upon purchase of the Service. In addition to any other rights it may have hereunder, big360.ai retains the right to suspend your access to the Service (or any portion thereof) in the event of any late payments. You must raise any disputes regarding fees within thirty (30) days from receipt of the first applicable invoice by providing a detailed written description of the basis of such dispute. Any disputes not raised within that time period shall be deemed waived, unless otherwise agreed by us in our sole discretion.
  • Refunds and discounts: All payments by you are nonrefundable. You have no right to refunds or credits for partially used Service(s). However, at any time, and for any reason, we may provide you with a refund, discount, or other consideration. The amount and form of such consideration, and the decision to provide it, is at our sole and absolute discretion. The provision of a refund, discount or other consideration in one instance does not entitle you to, or obligate us to provide, a refund, discount or other consideration in the future.

5. Content and Intellectual Property

5.1. The Website and all of its content, features, and functionality (including, but not limited to, all information, software text, displays, images, video, and audio, and the design and arrangement thereof) are owned by Big360 Inc., its licensors, or other providers of such material and are all protected by copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws. Except as otherwise required or limited by applicable law, any reproduction, distribution, modification, retransmission, or publication of any copyrighted material is strictly prohibited without the express written consent of the copyright owner.

6. Disclaimers and Limitation of Liability

6.1. Disclaimers: Except as expressly set forth herein, Big360.ai, for itself and its licensors, makes no express, implied or statutory representations, warranties, or guarantees in connection with the website, the subscription services, the product, or any third-party content, relating to the quality, suitability, truth, accuracy or completeness of any information, content, or other material contained or presented on the website, the product, the subscription services or the data. Unless otherwise explicitly stated, to the maximum extent permitted by applicable law, the website, the subscription services, the product, the data, the third-party content, and any other information, content or material contained or presented on the website is provided to customer on an “as is”, “as available” and “where-is” basis with no warranty of implied warranty of merchantability, fitness for a particular purpose, or non-infringement of third-party rights. Big360.ai does not provide any warranties against viruses, spyware or malware that may be installed on customer’s computer.
6.2. Limitation of Liability: Apart from the customer’s indemnification obligations herein, neither party (including its respective officers, directors, agents, employees, representatives, affiliates, parents, subsidiaries, sublicensees, successors and assigns, independent contractors, and related parties) shall be liable to the other party for any:
  • Loss of profits
  • Loss of use
  • Loss of data
  • Interruption of business
  • Or any indirect, incidental, special, or consequential damages arising out of or in any way connected with the use of the service, the delay or inability to use the service, any breach of security, any content, products, and services obtained through or viewed on the service, or otherwise arising out of the use of the service.


In no event shall our aggregate liability for any claim under or relating to these terms or the service exceed the total amount paid by you to us.

Additional disclaimers from us may appear within the service and are incorporated herein by reference. To the extent that any such disclaimers impose greater restrictions on your use of the service or the material contained therein, such greater restrictions shall apply.

7. Termination

Big360.ai may terminate your access and use of the Service immediately at any time, for any reason, and at such time you will have no further right to use the Service. You may terminate your Big360.ai account at any time by sending a cancellation request to [email protected]. Customer may cancel Customer’s Subscription Plan through Customer’s account at any time and for any reason with termination effective at the end of such Subscription Term. However, all Fees paid by Customer hereunder are non-refundable. If Customer cancels Customer’s Subscription Plan prior to the end of the applicable Subscription Term, Customer will no longer be able to continue accessing or using the Service and/or the Product at the end of such Subscription Term and such termination will only be effective at the start of the next billing or Renewal Subscription Term.

8. Changes to Terms

We may update these Terms from time to time. Continued use of our services constitutes acceptance of any changes.

9. Contact Us

If you have any requests, questions, comments, or concerns regarding our Terms of Service, please contact us using the details below:

Big360 Inc.
1001 S. Main St. STE 700, Kalispell, MT 59901
[email protected]