Cancellation policy

Last Updated: March 3, 2025

At Big360 Inc. , we understand that plans may change. This Cancellation Policy outlines the conditions under which cancellations are accepted and any applicable fees.

1. Cancellation Eligibility

Cancellations may be requested under the following conditions:

  • The request is made within 2 days of the purchase or booking.
  • The service has not yet been rendered.
  • Subscription services must be canceled before the next billing cycle to avoid charges.

2. Non-Cancellable Items

Certain products or services are non-cancellable, including:

  • Digital products that have been accessed or downloaded.
  • Customized or personalized items.
  • Services that have already been provided.

3. Cancellation Process

  • To request a cancellation, follow these steps:

  1. Contact our support team at [email protected] with your order details.
  2. Provide a reason for cancellation and any necessary supporting documentation.
  3. We will review your request and notify you of the approval or rejection.

4. Refunds for Cancellations

  • Approved cancellations may be eligible for a full or partial refund based on the nature of the product or service.
  • Refunds, if applicable, will be processed within 5 business days to the original payment method.

5. Changes to This Policy

We reserve the right to update this Cancellation Policy at any time. Any changes will be posted on our website.

6. Contact Us

For any questions regarding our Cancellation Policy, please contact us at [email protected].